Holidays at the Heard Complimentary Parking Information

Onsite parking is limited; however, a complimentary shuttle will be provided on the nights of Holidays at the Heard from Sloan Creek Intermediate School to the Heard Museum. Check to see if parking is available in the main lot before proceeding to shuttle service.

Please allow extra time in case you need to ride the shuttle.

Sloan Creek Intermediate School

440 Country Club Road, Fairview, Texas 75069

Shuttle Hours

5:30 P.M. – 9 P.M.

Please do not park in the bus drive-through lane. Parking is available in a large lot behind the school and in front of the school.

We will do our best to offer an alternative date should the weather not be safe for hosting an event. Alternatively, you can opt to exchange your event ticket for general admission. If you choose to do so, please reply to your ticket confirmation email or email info@heardmuseum.org with your name and order number. 

Tickets will be available for purchase at the door on the nights of the event while supplies last. However, we do recommend that you purchase your tickets in advance to guarantee availability.

At this time, we are unable to process ticket orders made over the phone. Please refer to our online ticketing link to purchase your tickets.

Yes, you are encouraged to purchase your ticket online prior to the event.

All children must have a ticket for our planning purposes. Please note that children ages 2 and under are admitted free of charge and will receive a complimentary pass. All children ages 18 and under must be accompanied by an adult.

Events at Heard Natural Science Museum & Wildlife Sanctuary are fundraisers for this organization, and tickets are usually limited in quantity. As a result, we cannot provide cash refund for tickets purchased. There are no refunds or cancellations allowed. We cannot refund your money due to loss, theft, illness or schedule conflicts. Once the payment has been processed, we cannot change your tickets to another event and the sale is complete and final.

If you are unable to attend a Heard event, you may donate your tickets to the Heard for a tax credit. Tickets must be returned no later than 24 hours before the scheduled event by calling us at (972) 562-5566 or by emailing info@heardmuseum.org. You must receive a confirmation email. There are no refunds for unused tickets.

Tickets cannot be held without payment. The only way to reserve a ticket is to purchase it, and that sale is final.

You may purchase additional tickets after your initial order while quantities last; however, we strongly suggest that you know the total number of people in your party before ordering tickets. All sales are final.

If you purchase your tickets online, you will first receive an email confirmation of your order.

A second email will then arrive, which will contain your e-tickets. 

Please bring the e-tickets in the 2nd email with you to facilitate check in at the event. 

If you do not receive this email, please check your spam and junk boxes in your e-mail account as this is (almost) always what has happened to them. You will not receive anything by mail. 

Once you purchase tickets, those tickets are yours. They will still be waiting for you, regardless of when you show up, and guarantee admission to the event as time allows (we recommend arriving at least an hour before the end of the event).

Yes, all guests require special event tickets. Heard Museum Membership includes free general admission year round. Because this is a special fundraising event (and not general admission) tickets are required for all attendees. Members are offered a $3 discount Holidays at the Heard tickets.

For more information about your Heard Museum Membership benefits, please visit our membership info page.

No. Please note that our reciprocal general admission agreement extends only to general admission and does not include special events, festivals, or education programs. For full information about your membership benefits, please contact the organization that issued your membership.

When you purchase Holidays at the Heard tickets, you will receive two (2) emails. #1 is your order confirmation. #2 will have a link a page with to your tickets. 

For some reason, some of the email servers seem to occasionally block the reservation emails. (As a side note: adding the info@heardmuseum.org address to your contact list may help.)

As a result, it might be in one of your junk folders or still in the server’s filter. If you still do not receive your email confirmation of your reservation, we will be able to look up the name on the ticket reservation.

Admissions will not be sold after 8 p.m.